Last Updated: April 01,2025
At United Discount Services, your satisfaction is our priority. Because our products are custom-made to your exact specifications, our return and refund policy is designed to be transparent, fair, and in line with industry standards and U.S. consumer protection laws.
Please review this policy carefully before placing an order.
Due to the customized nature of our products, we do not accept returns or offer refunds unless the item is defective, damaged, or incorrect as a result of our error. This includes but is not limited to packaging boxes, labels, mailers, and other personalized items that have been printed, cut, or processed based on your specifications.
We only offer refunds or replacements under the following conditions:
Product arrives damaged in transit
Product has manufacturing defects
Incorrect item was produced (e.g., wrong size, print, or material not matching the order confirmation)
To request a return or refund, you must:
Contact us within 7 calendar days of receiving your order.
Email us at [Insert Customer Support Email] with the following:
Your Order Number
A clear description of the issue
Photographic or video evidence showing the damage, defect, or error
If required, return the damaged or incorrect item (we will provide instructions)
We reserve the right to reject any claim that is submitted after 7 days or lacks sufficient documentation.
Because our products are custom-built and printed, we cannot offer returns, exchanges, or refunds for:
Buyer’s remorse or change of mind
Incorrect product size, finish, or material chosen at checkout
Errors in spelling, logos, artwork, or file uploads submitted by the customer
Low-resolution artwork or images supplied by the customer
Minor color or material variation due to printing limitations
Delays caused by shipping carriers, weather, or external events beyond our control
While we partner with trusted carriers, we are not responsible for shipping delays, misdeliveries, or lost packages once your order has been handed over to the carrier.
If your order is marked as delivered but you did not receive it:
Contact the shipping carrier directly with your tracking number.
We can assist in filing a claim but are not liable for reimbursement unless the issue was caused by an internal shipping error.
Since most orders begin production within 12–24 hours, we only accept cancellations if:
The cancellation request is received within 12 hours of placing the order
Production or processing has not yet started
Once production begins, your order is final and non-refundable.
If a refund is approved, it will be processed as follows:
You will receive the refund to your original method of payment within 5–10 business days, depending on your bank or payment provider.
If a replacement is chosen instead, we will produce and ship it at no cost to you.
If we request the return of a damaged or incorrect product:
You will be provided with a prepaid return shipping label
Items must be returned in their original packaging, if possible
Returned items must be shipped within 7 days of receiving the return label
If you have questions or need assistance with a return, refund, or cancellation, please contact us:
United Discount Services
Email: Support@uniteddiscountsservice.com
Phone: +1(888) 572-7721
Address: 130 Skyline Dr, Dracut, MA 01826
Website: https://uniteddiscountsservice.com
By placing an order on our website, you confirm that you have read, understood, and agreed to the terms of this Return & Refund Policy. We encourage all customers to carefully review their order and artwork before finalizing the purchase.
